British Columbia – Interpreter Services

The following organizations provide access to interpreters and culture brokers in British Columbia:

Provincial Language Service (Province-wide)
The Provincial Language Service (PLS) was established by the Provincial Health Services Authority in 2003 to support the health system to more effectively meet the needs of BC’s culturally and linguistically diverse population. PLS has since grown to support not only the health system, but also many other clients across BC and Canada through on-site and on-demand interpreting in over 180 languages, as well as translation, consulting and training services.
In addition to partnering with organizations such as BC Mental Health & Addictions Services to translate evidence-based and culturally relevant mental health information for BC’s non- or limited-English speaking residents, PLS is able to provide interpreters that are specifically trained for the mental health setting.
Our training program, Interpreting in Mental Health: A Team Approach, complements the language and professional skills of our interpreters through 25 hours of workshop-based training. The program recognizes the influence of culture in mental health, and at the same time, provides a deeper understanding of the western approach to mental health definitions and context. Because the training is intended to position the interpreter as a member of the mental health team, we are also able to provide training for health care professionals so that they can benefit from and better utilize the skills of the interpreter.

  • Tel: (604) 675-4099
  • Toll free: 1-877-BC Talks (228-2557)
  • Email: pls@phsa.ca

MOSAIC (Vancouver)
MOSAIC is a language-services agency specializing in interpretation, translation, foreign-language consultation, videoconferencing and more.They have been providing interpretation and translation services to the private and public sectors for over 20 years. They work with fully accredited, professional interpreters and offer interpretation in over 50 languages. They offer both simultaneous and consecutive interpretation. Services can be provided in person or by phone/videoconferencing. They also provide interpretation for medical and psychiatric assessments and treatments

Aiming for service excellence, they only recruit and work with qualified individuals committed to upholding the ethical and performance standards of the industry. User agencies have recognized their commitment to service excellence by nominating them for the Premier’s Innovation and Excellence Award.

They stay abreast of developments in the field through our membership in professional federations such as AILIA (Association de l’industrie de la langue – Language Industry Association), and are active in advocating for improved access to training through participation in advisory committees as well as in industry federations.

Vancouver Coastal Health (Vancouver)
Vancouver Coastal Health (VCH) is a regional health authority providing direct and contracted health services including primary, secondary, tertiary and quaternary care, home and community care, mental health services, population and preventive health and addictions services in part of Greater Vancouver and the Coast Garibaldi area.

VCH is one of six publicly-funded healthcare regions within the Canadian province of British Columbia. The Provincial Government of British Columbia, through the British Columbia Ministry of Health, sets province-wide goals, standards and performance agreements for health service delivery by the six health authorities.

Spoken Language interpreters Spoken Language interpreters are available to help with communication between staff and patients who have limited English. These interpreters may be requested by VCH staff only. If you or your family needs the help of an interpreter, please speak to a staff member.

  • Tel: (604) 736-2033
  • Toll-free: 1-866-884-0888

BC Nurseline (Vancouver)

HealthLink BC provides BC residents with 24/7 access to non-emergency health information and advice via telephone, online and in print.
The website, at www.HealthLinkBC.ca, provides medically-approved information on more than 4,000 health topics, symptoms, and over-the-counter and prescription drugs and offers tips for maintaining a healthy lifestyle. It also offers an integrated search and mapping function to more than 4,500 health services to help British Columbians find health services close to their home communities.
Residents of British Columbia can also call 8-1-1 (or 7-1-1 for deaf and hearing impaired callers) from anywhere in the province to speak to a nurse, dietitian or pharmacist or to find a health resource in their area. Translation services in 130 languages are available upon request.

  • Tel: (604) 215-4700
  • Toll Free: 1-866-215-4700
  • Deaf and Hearing Impaired: 1-866-TTY-4700