Manitoba – Interpreter Services

The following organizations provide access to interpreters and culture brokers in Manitoba:
Winnipeg Regional Health Authority (Winnipeg)

is one of the largest and most diverse health regions in Canada. It is responsible for providing health care to more than 700,000 people living in the City of Winnipeg as well as the surrounding Rural Municipalities of East and West St. Paul and the Town of Churchill, located in northern Manitoba.

The WRHA also provides health care support and specialty referral services to nearly 500,000 Manitobans who live outside its boundaries as well as residents of northwestern Ontario and Nunavut who require the specialist referral services and expertise available in Winnipeg.

With an annual operating budget of nearly $2.6 billion dollars, the WRHA operates or funds over 200 health service facilities and programs, which employ approximately 28,000 people working within the health region.

    Tel: (204) 926-7000

    Fax: (204) 926-7007

WRHA Language Access Interpreter Services (LAIS):

Provides qualified, trained interpreter services 24/7/365, either in-person, by telephone or via Manitoba Telehealth for non-Indigenous, spoken languages. These evidence-informed services are critical to reducing barriers between service providers and patients/clients who do not share a common language. They enhance the WRHA’s commitment to providing high-quality safe care to every person regardless of ethnicity, race or culture.

WRHA Language Access Interpreter Services are provided at no cost to all government funded health services, e.g. WRHA-funded facilities, programs and services, Cancer Care Manitoba, WRHA funded dental services, and for fee-for-service physicians working in the Winnipeg Health region.

Services are also available on a cost-recovery basis to other health authorities and government departments (provincial and federal). A variety of other organizations can also access these services with a charge.

In-person interpreter services are provided in over thirty (30) languages by a team of trained and qualified WRHA Language Access casual employees. Immediate over-the-phone interpreter services are also available in approximately 200 languages through an external contracted service provider. Interpreter services are arranged by service providers. Please let your service providers know should you require an interpreter and they can request the services by calling the Language Access central intake line at 204-788-8585 (24/7) or by fax (non-Indigenous spoken languages only).

Immigrant Women’s Counseling Services (Winnipeg) This program has over 50 active female interpreters trained in legal and medical terminology and issues related to the court system who provide appropriate interpretation for female clients and their families dealing with health, legal and immigration issues. Interpreters receive additional training related to domestic violence issues. As much notice as possible is requested as interpreters work on an unpaid volunteer basis.

  • Tel: (204) 940-2172
  • Fax: (204) 940-1971
  • Email: iwcs@mts.net
Immigrant Centre Language Bank (Winnipeg) Over 300 paid volunteers offer interpretation services in approximately 80 Languages. The centre provides two training courses for volunteers interested in interpreting.

Sexuality Education Resource Centre (Winnipeg) Free Health interpretation services (for medical appointments and counseling) in the area of reproductive, maternal/child health, pre and postnatal and sexual health. Two full time staff speak Cantonese and Spanish and trained volunteers who speak over 20 languages can be available to provide confidential interpretation upon advanced request (at least one week notice preferred).

  • Tel: (204) 982-7811 during office hours 9:00am-430pm
  • Fax: (204) 982-7819
  • Email: info@serc.mb.ca

Manitoba Interfaith Immigration Council Inc. Welcome Place (Winnipeg) MIIC provides interpretation services free of charge to all newcomers living in Winnipeg who entered Canada as refugees or refugee claimants as long as they are currently registered as clients of MIIC. MIIC provides translation free of charge only to refugee claimants as part of the refugee claim process. The request for translation must come from the Manager of Inland Protection at MIIC. Clients willing to pay a fee or who have been in Canada over three years are referred to fee for service translation services. MIIC does provide fee for service interpreter/translation services to agencies (but not individual clients) at a moderate rate with a minimum of two hours required (Examples include: school without contracts, social assistance appointments initial intake, medical/health appointments).

Aboriginal Health Services (Winnipeg) Advocacy Services supports the interests, needs and rights of Aboriginal patients in the hospital. The advocate receives and resolves health and human service complaints affecting patients, addresses Aboriginal patient concerns, provides advice regarding resources or services and works with community programs to improve patient care. Advocacy Services works with patients and families within the hospital system and at a regional level to ensure holistic healing plans. In addition, Aboriginal Health Programs partners with the Assembly of Manitoba Chiefs to address the advocacy needs of First Nations clients. The AMC patient advocate works collaboratively with WRHA programs and services as part of the Aboriginal Health Programs team to address the health issues and concerns of First Nations clients seeking health services in the Winnipeg health region. The interpreters have special training in medical terminology and function as members of the health care team. They facilitate communication between health providers and patients by providing interpretation in Swampy Cree, Ojibway and Oji-Cree/Island Lake dialect.

  • Tel: (204) 940-8880
  • Toll Free: 1-877-940-8880