Ontario – Interpreter Services

The following organizations provide access to interpreters and culture brokers in Ontario

Interpreters Niagara Hamilton (Region of Niagara and the City of Hamilton) 

Interpreters Niagara Hamilton is an interpretation service provided by a non-profit charitable community organization INCommunities (formerly known as Information Niagara) based in St-Catherine, Ontario. Their mandate is to enable individuals and service providers the opportunity to communicate accurately and confidentially through professionally qualified interpreters. The service provides free and fee-based spoken interpretation services in the Region of Niagara and the City of Hamilton.

Available interpretation services include:

  • Individual or group counseling settings
  • Domestic violence shelters, domestic violence court preparation, crown attorney meetings
  • Police
  • Appointments with housing, social assistance
  • Legal appointments
  • Hospitals (including sexual assault units)
  • Medical appointments
  • Schools for parent-teacher meetings
  • Health, community, family services
  • Government services
  • and more

Type of Service:

  • On-site (face to face) interpretation between the service provider and their non-English speaking client. Documents requiring client’s signature can be sight-translated to ensure complete comprehension.
  • Telephone interpretation is done by three-way conference call between the service provider, the non-English speaking client and the assigned interpreter.
  • Message relays are brief messages relayed to the non-English speaking client such appointment reminders, instructions, etc.

Fees:

Free: Interpreter assistance to victims of domestic or sexual violence or human trafficking whose first language is not English is free of charge.

Fee-based: Service rates for other individuals can be determined by phone or by email

  • Tel: 211 (Region of Niagara and the City of Hamilton)
  • Tel: 905-682-1900, Ext 218
  • Toll-Free: 1-800-263-3695
  • email: interpreters@INCommunities.ca
  • Fax: 905-682-4314

Cultural Interpretation Services for Our Communities (CISOC) (Ottawa)

CISOC is a registered charitable organization founded in 1993. Their mandate is to provide the highest standards of interpretation and translation services. With over 160 professional interpreters and translators working in more than 60 languages and dialects, the services include interpretation, on-site and by phone (24/7/365), Translation into-and-from over 20 world languages, interpretation certification training and testing, and intercultural training. Developed by CISOC, the Cultural Interpreter Language and Interpreting Skills Assessment Tool (CILISAT) is a provincially recognized testing system that allows potential interpreters to acquire professional accreditation and certification in any of 37 languages. CISOC is responsible for managing and administering the CILISAT throughout Ontario.

Immigrant Women Services (Ottawa)

Immigrant Women Services Ottawa (IWSO) is a non-profit agency that provides counseling and support services to abused immigrant women and their families in Ottawa and its surrounding areas. IWSO language Interpretation service ensures accurate communication between Ottawa’s legal, social, health, community agencies, and their multilingual clients.

Types of Services:

  • Interpretation services are offered 24 hours per day and 7 days per week
  • Face to face interpretation
  • Message relay
  • Telephone interpreting
  • Group Interpretation.

Fees:

Free: The service is free for victims of violence.

Fee-based: Other language interpretation services

Other:

IWSO provides Interpretation training to individuals with the skills, tools, and knowledge to deliver a professional interpreter service. Trainees must be fluent in English, and a second or third language and are required to pass a language test (ILSAT or CILISAT), before taking the training. The organization also offers a training program for service providers to heighten their awareness to the cultural differences of immigrant and visible minority women and to work towards the provision of appropriate and accessible services.

Access Alliance (Toronto)

Access Alliance works to promote health & well being and improve access to services for immigrants and refugees in GTA. They provide interpretation and document translation to a diverse range of customers. Their interpreters all receive a minimum of 70 hours of core training on Community Interpretation and are required to complete a course in Medical Terminology. Some of our interpreters are internationally trained and also hold certificates in court interpreting.

Types of Services:

  • Access Alliance provides ongoing professional development workshops to interpreters.
  • They can accommodate requests for an interpreter with specific terminology expertise.
  • Face-to-face interpretation at your agency or in your client’s home
  • Telephone message relay
  • Conference calls
  • Group Interpretation
  • Training and consulting services to organizations to enhance their ability to work with customers and interpreters
  • Other community programs and services

Contact:

Multilingual Community Interpreter Services (Toronto)

MCIS is a non-profit social enterprise. It provides fee-based professional interpretation, translation, and training for new interpreters in the Greater Toronto Area (GTA). The different types of interpretation services provided include face-to-face, group, and telephone interpretation in 96 languages. Additional services include sight translation of key documents, translation and audio/video transcription services and training and orientation for all service providers working with interpreters and translators. MCIS offers services to over 630 agencies in South Central Ontario across all sectors including the medical sector. They train an average of 200 interpreters every year to work in the medical and legal sectors. They all pass a standardized language proficiency test and undergo 100 hours of training. In addition, they complete glossaries, work on online language labs, go on-site visits, complete homework assignments and participate in online forums.

RivInt (Greater Toronto Area)

RivInt is a Social Enterprise offering fee-for-service translation and interpretation services.  They provide professionally screened, trained and qualified interpreters and translators. They also offer interpretation and translations services, 24 hours a day, 7 days a week. RivInt is a non-profit, community-based business managed by Elspeth Heywoth Centre for Women (EHCW), dedicated to providing exceptional language services to the public and private sectors by focusing on the interpretation needs of the service providers and their clients. RivINt services for immigrants and refugees reach to all areas in and around the Greater Toronto Area.

  • Hotline: (416) 462-3718
  • Tel (Office): (416) 663-2978 ext. 227
  • Fax: (416) 663-1232

Across Languages (London)

Across Languages Translation and Interpretation Service exists to eliminate language barriers to communication between people of diverse languages and cultures. We strive to ensure that communication across language barriers is effective, giving all people equal opportunity to access and participate in societal processes, services, and institutions. Across Languages provides interpreters for area hospitals, the City of London, the Children’s Aid Society, the London Middlesex Health Unit, several provincial government ministries, WSIB, WSIAT, CPP, Designated Assessment Centres, lawyers, schools, counsellors and therapists, family doctors, police, provincial courts, community agencies serving refugees and immigrants, as well as many other organizations in London and across South-western Ontario and beyond. Through a network of non-profit interpreting services across Ontario, we can draw upon approximately 600 similarly-trained interpreters covering up to 65 languages.

The Canadian Hearing Society After-Hours Emergency Interpreting Service

The After-Hours Emergency Interpreting Service is a sign language interpreting service for health or mental health emergencies.The service is available in Ontario from 5 p.m. to 9 a.m. on weeknights and 24 hours/day on weekends and holidays. The After-Hours call centre will accept calls for interpreters until 8:15 a.m. Anyone who needs a sign language interpreter to communicate clearly in a health or mental health emergency can use the service. This includes hospitals and walk-in clinic emergency personnel, Children’s Aid Societies staff, mental health clinic/shelter staf, deaf, deafened and hard of hearing people, friends or family members.